Frequently Asked Questions
Everything you need to know about Han Kjøbenhavn services and products.
What are your standard shipping times and costs?
We offer worldwide shipping. Orders within Denmark are typically delivered in 1-2 business days, while international orders take 3-6 business days depending on the destination and selected courier.
What is your return policy?
You can return any item purchased from our online store within 14 days of receipt. Items must be in original condition with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and MobilePay for Danish customers.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are duties and taxes included for international orders?
For orders outside of the EU, customs duties and local taxes may apply and are the responsibility of the customer. Please check with your local customs office for specific rates.
How do I ensure I choose the right size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for our structured outerwear and sizing down for our oversized jersey pieces.